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Terms

PAYMENT 

Tathra Beach Designs accepts credit card, Paypal and bank deposit payments. 

We use the Stripe payment gateway for online credit card transactions. Stripe provides a safe, secure & easy-to-use payment service for customers.

Paypal allows you to securely pay via credit card or regular bank account (you don't even need a Paypal account). 

Visit Paypal or Stripe for more information on online payments.

If you prefer to pay direct via credit card/cheque/bank transfer, your payment can be processed over the phone 0429 013 513 or email info@tathrabeachdesigns.com.au. Cash & eftpos facilities available in our physical store. 


LAYBY

Laybys, both online and in our physical store, are available on most items.


DELIVERY

Delivery is free (Australia wide) on orders totalling $50 or more. Please enter code SHIPFREE in the discount box at the checkout to receive complimentary delivery. *Exclusions apply.

For orders under $50, a $10 delivery fee applies.

Orders are shipped via Australia Post with tracking (usually 2-7 business days to most Australian addresses). Orders are shipped the same or following business day.

Express Post is available upon request. 

*Certain bulky/fragile items such as art, furniture, mirrors, beach umbrellas and some ceramics are excluded from this offer. Please email info@tathrabeachdesigns.com.au for a quote.


INTERNATIONAL DELIVERY

For international orders, Tathra Beach Designs invites their customers to contact them at info@tathrabeachdesigns.com.au to arrange for the payment and postage of their purchase.


STORE PICK-UP

Customers are more than welcome to purchase products online & collect from the Tathra Beach Designs physical store. Please enter pickup in the discount box at the checkout to remove shipping costs from your order. 


GIFT WRAPPING

Complimentary gift wrapping is available on most orders (excluding large/bulky items). Please advise in the 'Notes/Instructions' section at the checkout.                                                                    


RETURNS

You may return a product that you have purchased if the product is faulty, or different to how it was described or shown. If an item arrives faulty, you must inform us immediately. Once you have done so, we will advise as to how to return the product. Once the item is received & assessed, you will be offered a refund/store credit/replacement item.

We do not offer refunds for change of mind. If for some reason you are not completely satisfied with your purchase, we can issue a store credit if the item is returned to us within 14 days. The item must be returned in new, unused condition with original packaging, tag/label attached & receipt enclosed. Shipping cost are non-refundable and return shipping fees are your responsibility. We highly recommend using a trackable service, as we will not be held responsible for items lost in the post on return to us.

All returns must be approved by Tathra Beach Designs. Please contact us before shipping your return.

Our address for returns is: Tathra Beach Designs, Shop 4/65 Andy Poole Drive Tathra 2550.


DAMAGED ITEMS

We take the utmost care when packaging your goods safely. Please check your items as soon as you receive them. Should your courier delivered item arrive damaged, please contact us immediately. Should your package arrive visibly damaged or open, please ensure you notify the carrier prior to accepting the delivery.


PRIVACY/SECURITY

Tathra Beach Designs assures all their customers that their right to privacy will be protected. Any personal details will not be disclosed, sold or rented to any individual or entity. All information in which Tathra Beach Designs holds, is used for the sole purpose to process orders correctly. Tathra Beach Designs does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card/account details are processed securely through PayPal or Stripe.


DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Tathra Beach Designs and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Tathra Beach Designs reserves the right to change any details on the website at any stage, including prices.